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How to set up Stripe and manage payments

Connect your organization, collect entry fees and review refunds.

  1. Open organization payment settings

    Sign in as an organization administrator. In For organizers, open the organization settings. Add a public contact email and save it before starting Stripe onboarding.

    Open organizer workspace

  2. Complete Stripe onboarding

    Choose the Stripe Connect onboarding button and complete the information requested on the hosted Stripe page. Return to organization settings to check the account status. If onboarding is incomplete or more information is requested, reopen onboarding. Charges and payouts must both be enabled before paid events can be published.

  3. Set event fees

    In the event draft, set division entry fees, optional free-agent fees and add-ons. Choose whether platform fees are added to the participant total or absorbed in the organizer price. Participants review the full total before continuing to Stripe Checkout. Card information is entered on Stripe.

  4. Review payment and payout status

    The event workspace shows registration payments, receipts, refunds and category totals. Organization settings provide account-wide Stripe balance and transaction views. Pending funds and available funds are separate; event totals do not represent a settled payout balance.

  5. Issue a refund

    Open the event registration desk, expand Roster, answers & refunds and choose the receipt to refund. Enter the amount and reason, and decide whether to cancel the registration. Platform fees are nonrefundable, including fees absorbed by the organizer. For example, a $30 entry plus a $2 platform fee has a maximum refund of $30. An entry of $30 that includes an absorbed $2 fee has a maximum refund of $28. Automatic cancellation and unsuccessful-placement refunds also exclude platform fees.

  6. Follow up on refunds or disputes

    Refunds can be pending while Stripe processes them. Review failed attempts in the event workspace before retrying. A participant’s bank controls when an issued refund appears. Payment disputes show their status and evidence deadline in the event workspace; review and submit evidence through Stripe.

Payments currently use Stripe test mode. Use test payment details; real payments are not enabled.

Provider documentation: Stripe destination-charge refunds.